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Although I have a few
books, I am not a conspiracy buff- nor am I a brain dead believer. I
read them for fun. One of my favorite conspiracies is about the only
sport that I am a monster fan of- the NFL. The conspiracy goes that to
support the Iraq/Afghanistan war, and to create a fierce patriotism post
9/11...the government and the NFL conspired to have the Patriots win the
2002 Superbowl. Right, that'll create patriotism...the New England
Patriots. Most Americans don't even know what or where New England
is...I’m not sure that would inspire very much at all. So, I have
a conspiracy, with first-hand knowledge. I believe that
Blockbuster
is faking incompetence, and here's my convoluted reasoning.
I.
I joined the online
movie deal only 6 months ago. I was happy. Happy is good.
II.
My Blockbuster (and many
stores) look like they are overwhelmed and full of idiots that have no
organization skills. Piles of movies sit all over the store,
rentals and returns are stacked in teetering columns, and mounds of
movies for sale, old popcorn and candy, and nonsense merchandise crowd
the store.
III.
When I joined it was $9.99/month. 1 movie at a time, and I was able to
exchange my mail movies at the store -NO limit, and I received a
free movie or game rental once a month. I watched a lot of movies. a
LOT.
IV.
Then Blockbuster changed
the deal. They said I could only exchange my mail movies for 2 a month.
V.
Then they stripped
the free rental/game out of the deal.
VI.
Then the stores all
changed their policy from no late fees (which is not true, they had a
certain time limit, and then they charged your credit card for the
cost of the movie), to any movie HAD to be returned the next day by
11am, or you would be charged .99 a night.
But they did this without
notifying customers online, or in store.
VII.
Then they announced that
my deal was no longer valid, and my fee for the same service was going
up to $11.99/month.
VIII.
Many times during this span, I emailed complaints that movies on the
top of my queue (list...damn French) were being skipped even though they
were marked as "available". It was as if the support tech never even
read my email in replying. They never
responded specifically to
any of my complaints. Each one was scripted. Imagine going up to
someone and asking about the weather, and they respond with: "Thank
you for your comments. We at Blockbuster are happy to serve you and
provide you with the best online service with thousands of movies
available for just a click!"
But is it
sunny or rainy? "Thank
you for your
comments. We at Blockbuster are happy to serve you and provide you with
the best online service with
thousands of movies
available for just a click!"
...ok, but I
just want to know if I need an umbrella, is it sunny or rainy? "Thank
you for your comments. We at Blockbuster are happy to serve you and..."
Feel the rage
yet?
IX.
Through another source I
found out that their distribution sites and proximity determine what
movies you get. So site A may have
your top movies, but because
you live closer to site B, you get #4 on your list.
X.
I cancelled my service after only 6 months. That made me sad.
I have enough things that make me sad in the world
... CURSE
YOU BLOCKBUSTER!!!
XI.
The other night I was
coerced to go rent a movie for my wife and sister-in-law,
and I noticed 2 things that
make my conspiracy valid:
1) Even though they have a huge sign that they
have movies for $ .99 per night, all of the movies that have come out in
the past 6 months are $1.99 per night, and $1.99 per day after
that...even though they have NO REAL LATE FEES?! I am not sure,
but I think that charging someone after a "due date" qualifies as a late
fee.
2) I was 4th in
line. The 3 people in front of me were all renting. Every one had a
late fee, or money due on their account due to movies not returned on
time. I watched 3 couples rent single movies, but paying a combined $6
to $8 for the newly rented movie and the overdue fees from their
previous rental.
So I think this is a
planned look of incompetence. It's a conspiracy for money. No one
complained- even though they were obviously annoyed. This perceived lack
of competence creates pity, who wants to yell at a kid who makes minimum
wage and can't help you anyway? This also allows for Blockbuster to
make whatever rules they want, and to charge anyone anything they
want...kinda like the church...and I also think Blockbuster may have had
an employee shoot Kennedy from the Grassy Knoll, and possibly are
responsible for killing Christ and moving the football every time
Charlie Brown went to kick it..
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